Supervision of Delivery
Have at least two people at home to receive a delivery--one or two to watch the truckers unload and mark off goods as they come off the truck, others to direct the porters where to put things. Click here to download a bingo sheet to mark off the goods.
Ask the truckers/porters to call you ½ an hour before they expect to arrive and call them from time to time for updates. Make sure you have cell phone numbers for the Kef logistics monitor and the trucker.
Delayed, Refused, and Cancelled Deliveries
During summers, strikes, holidays, wars, slowdowns, etc.. delays result from the events themselves and from the backlog. Problems with the port or with trucks can result in cancellation the same day. We will keep you updated.
If you refuse delivery when it is offered, we may not be able to reschedule for a week or more. There will be a rescheduling fee as well as possible storage and marine insurance extension charges. See "rates" at the bottom of this page.
Saving Spaces for the Truck. This is your responsiblity.
Less than a container 6 spaces (13-15 meter)
20' container 6 spaces (13-15 meter)
40' container 8 spaces (20 meter)
Problems at delivery?
Call Kef while the problem is happening. Do not delay! We are fully empowered to handle all delivery problems.
The Delivery Team
Expect 2-5 people. Have water on hand (snacks are good too!). If it is a big delivery, a meal is great, though not required. Do not help the packers with their work--it will put your goods, your insurance, and you at risk. Tell them where things go, which room, and where in that room, which goods you want unwrapped and/or assembled.
You must tell us--and send us a video-- if there are possible difficult conditions, for which there are extra charges. These include a long carry--more than 25 meters, more than 28 steps up/down/inside/outside, small elevator, narrow or sharp/windy street, overhanging trees, delivery above the 2nd floor or extra heavy items (pieces over 300 lbs) or many boxes of books. Let us know well in advance, to avoid delays and surprise charges.
Notify us in writing if you do not want us to attempt difficult access, such as a large piece through a narrow stairway or under a low ceiling. If you notify us, we may offer you the use of cables or a crane. If you do not notify us, damage to goods or surroundings resulting from difficult access is at your own risk.
For difficult or impossible access, high floors, tiny elevators, or extra-heavy items, cranes can be a life-saver, and save you money. There are two kinds of crane--a fire ladder style that goes up 3 or 4 floors, and a hook-arm of 42 meters or more. Aside from providing access to the inaccessible, cranes allow your movers to focus on difficult, oversize, and heavy items with greatly reduced risk to goods and access walls.
Prices vary depending on your location, the size and type of the crane, and the amount of time required. There is a flat fee and an hourly fee, which is usually a savings over paying for hand-carrying, if that is even an option.
Putting down Carpets
You must have them put down before the furniture.
Re-a of goods
Truckers will assemble only very simple, used furniture which our packers disassembled, and only if you ask them. This includes simple beds and tables, putting one piece on another, legs on dressers, doors on cabinets, etc., all without extra charge. It excludes wardrobes, bunkbeds, flat-pack, ikea furniture, or complicated pieces (no matter what the packers said.) You may request assembly for extra payment, though it may be a better idea to use a handyman or carpenter. Let us know as soon as possible, how many of each you want assembled: beds, tables, other. Have the truckers remove major imported (not locally supplied) appliances from their boxes and put them where you will want them installed; otherwise you could be charged for this by the serviceman.
Taking goods out of boxes.
If you ask, truckers will unwrap major furniture and appliances and put them where you want them. They will not unload pictures, dishes, ornaments, books, clothes etc.. If your home is still a work site or your appliances are locally supplied, best to leave goods in packing. There are many times that wrapping or crates are taken off before goods are brought upstairs. Packing, especially wrapping that has loosened in transit, can make it hard to grasp items, to get a clear idea of dimensions, and to negotiate narrow entries.
If it cannot get through a door, the truckers can, for extra payment, take the fridge door off. If this is not enough, you may need a handyman to take off door frame.
Damage to site
A certain amount of damage to wall surfaces, banisters, etc. is normal and unavoidable. If there is major damage, show it to the head of truckers, record it on the delivery receipt, and have them co-sign. Take pictures and forward them to us along with a written repair estimate.
Signing the release
If you have a container and the seal arrives broken or if there is damage to the site or your goods, record it on the delivery receipt and have it co-signed by the trucker. If the trucker does not have a receipt, create one and keep a copy for yourself. Be as detailed as possible. Write, "Contents uninspected."
Tipping is customary – and optional. Though it may be helpful to mention that you will be giving a nice tip, do not actually give it until you have made sure that the truckers have completed what you asked them to do, including:
- putting goods where you want them
- removing major appliances and furniture from boxes and packing
- assembling simple furniture which was disassembled by our crew at origin (see exclusions above)
- removing and discarding gross debris in/or near bins.
- noting damages on the delivery receipt of which you have a copy
Suggested tips for the whole crew (not per person):
Up to 200 cubic feet
200 - 700 cubic feet
To arrange installation, get information about preparation of site, and to make certain that the service company knows exactly which appliances they are installing for you, call the service company . Make sure the site is ready before ordering installation.
Damages and/or losses
If goods arrived damaged or are missing, save the evidence – both the packing and the broken items, even glass. Record damages or missing items on the delivery receipt. You have 45 days to register a claim for loss or damage, and then another 90 days to submit supporting documents. Notify Kef and the insurance company in writing (fax and email) and by phone. Locate the damaged/missing goods on the insurance and packing list.
There is an on-line form for filing insurance claims. There is no surveyor for damages under $10,000, but you do need to supply local repair/replacement estimates. If likely damage exceeds $10,000, the insurance company will hire a surveyor. If you have not insured, you are self-insured—you will not receive compensation from Kef or our agents.
Removal of debris
If you ask them, the truckers will remove all the larger debris, bring it out to the street, and either truck it away or stack it in or near garbage bins. If you or your neighbors would like the garbage picked up immediately, call 106 and ask for the number of תברואה (tavru’a=sanitation) in your neighborhood. They will usually arrange this without cost. If boxes cannot be left in a normal garbage area very near the house, there will be an extra charge for carrying it and disposing of it elsewhere.
Wood crates and pallets
These belong to you. Unless you make a point of it, the trucker may take them away without asking.